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Everything is concise, accessible, understandable the first time. At the same time, the casino provides a total of more than 30 ways of depositing money for customers: electronic wallets, bank cards and accounts, mobile operators The timing of transactions depends on the option chosen by the player.
The casino most quickly processes iDebit, WebMoney and PayPal transfers, but bank account transactions are verified for a long time up to 7 days.
Withdrawals, like in any other casino, are provided with a narrower list: Entropay, MasterCard, Neteller, PayPal, Skrill, Visa, WebMoney, Wire Transfer, bank transfer.
This "transaction balance rule" is practiced by all major casinos and aims to ensure the security of both the player and the service provider itself.
When withdrawing funds, players may require documents proving their identity. The casino does not support so many currencies, namely: Danish kroner, US dollar, Euro, Canadian dollar, British pound and Swedish krona.
Conversion is done at the local rate, but the casino takes a small commission for each transaction. The mobile version of Casino is presented for two operating systems: iOS and Android.
Android requirements are minimal: any version starting with 5. The lightweight interface allows players to launch the application in a few seconds, even in conditions of weak Internet connection.
Exclusive video slots and Free Play for 14 days have been added to the application. The bonus programme is different from the main online version and there are restrictions on withdrawing funds, but all the key options available for the desktop are saved here.
In addition, by registering in the mobile application, a player can enter the account in his browser - you don't need to register once again.
The player's account was disabled without an explanation. When the player's account got disabled, the casino promised an explanation of their doings and how to restore it, but they never did so.
The player said this happened after they had uploaded their ID to the cashier. The casino didn't react to this complaint at all. The player was accused of multiple account holdings.
The player requested a withdrawal but it was denied and their account closed due to their multiple account holdings. They also said that it didn't state anywhere in the terms and conditions that to have multiple accounts was prohibited.
No further details were provided by either the player or the casino. Missing funds. A player requested a withdrawal but when she logged back to her account several hours later, she found out that her funds were gone and only some of the balance was left in her account.
The casino has blocked her account suspecting unauthorized access as the player stated it wasn't her who spent that money.
Later on, the casino found out that the missing money was wagered away but the player refused this accusation. No further details are available. The player made a withdrawal request and his casino account got closed and no one ever contacted him to provide any documents for verification.
After submitting this complaint the casino responded they would've contacted him but later on, the player said his ID documents were not accepted and his account was permanently restricted for further use.
The player wanted to know the reason but the casino never responded any further. The player's account was permanently closed.
The player failed the account verification which was also permanently blocked from further use. Later on, the casino responded to the complaint by saying that this case was escalated and they would hear from them shortly.
No new update is available. The player failed the document verification. Onto the following day, they uploaded all the documents for verification but their ID because they didn't have one.
The casino asked the player to send them the documents once again and unlocked their account. Shortly after that, their account was blocked once again but this time it was because it was found being related to other accounts.
This continued once more when the casino asked the player to send notarized documents for verification. There are no further details available. The player didn't receive the promotion.
The player received a promotional offer by email which when they clicked on, got redirected to another casino, made the required deposit, but didn't receive what was advertised.
They then complained about unhelpful or non-existing customer support. The casino replied by indicating a step by step instructions about how the promotion should have been requested which seemed pretty tricky.
No other comments were posted after this and the complaint remains unresolved. Complicated withdrawal process.
The player had issues with being able to request a withdrawal and had to send their ID to the casino several times in the row. There is no further information on whether the player succeeded and received their winnings.
Missing documents. The player complained the casino required a copy of his birth certificate even though they claimed they never owned one and that was the reason why his withdrawal request was suspended.
Ever since then, no other details are available. The deposit didn't arrive at their player's account. The player from Japan deposited to the casino via bank transfer but even though the money was taken from her bank account, it wasn't credited to her casino account.
The casino responded by offering help but the player never replied anymore so we don't know how it ended. Complicated verification process.
The player sent all the documents that were needed to verify their account but later on, the casino declined them and closed the player's account without an explanation.
Show 21 similiar complaints with black points in total. Player's account got suspended after a withdrawal request, only deposit returned.
The player said they had made a deposit, played a baccarat game and won some funds. After they requested a withdrawal, the casino suspended the player's account on the grounds of suspicious patterns and an ongoing investigation.
However, the player received the deposit back without any explanation and three weeks later the player's account was still suspended. The player tried to contact the casino but without any success and the casino refused to discuss this case with mediation services.
Read more on: thepogg. Account closed due to failed security checks. The player requested a withdrawal and provided all the documents necessary for their identity verification.
Later, the player received a message saying their account had been closed due to failing the security checks. The casino did not react to the player's public complaint and there have been no more updates regarding the matter.
The player was playing a game of blackjack when he suddenly got disconnected and logged out. He had already provided all the documents needed for their account verification and emailed the casino on several occasions.
He said all the money in his account was the money he had deposited, not bonus money and wanted the remaining balance to be sent back to him.
The casino replied by offering help but couldn't discuss the issue publicly. There was no more reaction from the player posted and the complaint is still unsolved.
The casino responded to their complaint saying that the player did receive their money after all. But the player never confirmed it and the case remains unresolved.
Player experienced troubles during a live roulette play. After some technical difficulties, the player's money from the live roulette winning was missing.
Based on the logs from the servers, the player never made a bet, but money for this bet was missing.
There is no update available. Show 2 similiar complaints with 0 black points in total. Delayed payment, likely paid. Extremely long withdrawal process.
Delayed payout process. The player had his withdrawal postponed to a later date despite ID document having been sent. No reaction from the casino.
Delayed withdrawal process, likely paid. The casino responded to the complaint saying that the player did receive their winnings but the player never confirmed it.
We believe that the player was likely paid but since they never said so, the complaint remains unsolved. The player complained about a delayed payment when the casino responded by inviting him to contact their customer support for help.
The player replied he did so and was rearranging his withdrawal. The withdrawal could've been delayed but it was likely paid. The player complained that the casino didn't want to pay him his winnings because he used a nickname instead of his real name while registering an account.
He sent the casino documents for verification where everything matched except for his name but he had already explained it was a mistake.
In the end, the casino stated they would process his cashout. Show 5 similiar complaints with 80 black points in total. The first one is a simple cash back system.
Every dollar you wager will earn points. This VIP program has 3 tiers — VIP, VIP Gold and VIP Platinum.
Like all other VIP programs, the further up you go the more perks you can get. The more you spend, the more points you generate, thus the more cash back and perks you can earn.
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The following is a list of games you can expect to find at Casino, as well as any thoughts we have about them. Some casinos will offer 12 games, but only have unique titles with the rest being slightly different versions of those titles graphics or stakes.
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Hardcore enthusiasts might want to find a Microgaming casino, though. This is a so-so list. Already have an account? Sign In. Send me the latest promotions.
By creating an account, you certify that you are over the age of 18 or the legal age for gambling in your country of residence. Enter your email and we will send you a link to reset your password.
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You will be redirected to the Homepage in 10 sec. Their customer support is one of the best in the business and has been recognised as such, making it quick and easy to get any queries answered quickly and easily.
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Submit Please write us your comment. All comments will be moderated. Got it! More than 25 million players worldwide have played at Casino, making it one of the largest casinos on the Internet.
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